What is the first step in troubleshooting a scope?

Verifying labels assigned to workloads is crucial as the first step in troubleshooting a scope because labels are fundamental to how the Illumio Core platform enforces policies and manages segmentation. Labels are used to classify workloads based on their roles or functions within the network, and they dictate which policies apply to those workloads. If the labels are incorrect or not properly assigned, it can lead to confusion in how traffic is managed and could prevent workloads from communicating as they should. Correctly identifying the labels allows administrators to ensure that the right rules and access controls are in place, which is essential for effective segmentation.

When labels are verified early in the troubleshooting process, it can streamline the investigation by ruling out issues related to policy application before moving on to other potential problems, such as network connectivity, access restrictions, or performance metrics. This sets a solid foundation for further analysis if labeling is not the problem.